5 Jobs in Folsom, CA
SeaQuest is Hiring a Guest Services Manager (FT) Near Folsom, CA
- Ensure that the gift shop is restocked, clean, merchandised and items priced
- Manage employees on upselling and customer service through training, mentoring, and leading by example.
- Promptly and effectively handle guest inquiries, issues, and demands
- Execute fun and memorable ways to motivate the team creatively to reach their monthly sales targets
- Reach target sales goals and KPIs
- Maintain accuracy and cleanliness of back stock rooms inventory
- Analyze sales trends and coordinate with GM and Home Office for promotional items during peak seasons, new items to sell, and sale promotions to reduce stagnant inventory
- Hire, mentor, coach, and discipline team members as approved by General Manager
- Present sales, revenue and expense reports, and realistic forecasts to the management team
- Manage inventory and trigger re-order points, and maintain good relationships with vendors
- Perform quarterly and annual inventory counts
- Promote and maintain the Brand and Culture within the aquarium
- May be required to work with animals
- Attractions, Theme park, and science center background highly preferred
- Ability to communicate effectively with Company Management
- Proficiency with PCs and MS Office
- Ability to motivate and influence employees, peers, and other staff
- High energy and a strong focus on the guest experience
- Strong management and personnel development capabilities
- Ability to understand written and oral direction and to communicate same with others
- Excellent customer service attitude and skills
- Concessionary experience is a plus
- Five years of management experience in a guest service environment consistently meeting or exceeding targets
- Excellent communication and interpersonal skills
- Excellent mentoring, coaching, and people management skills
- Strong organizational and planning skills
- Knowledge of merchandising and organization of Gift Shop
- A degree in the related field is preferred but not necessary
- Full-time
- Monday-Friday
- Weekends
- Holidays
- $18-$22 Plus Bonuses
- Healthcare
- Dental
- Vision
- 401K
- 401K Matching
- Vacation time
- Sick Pay
- Employee discount
Job Summary
Full Time
$33k-54k (estimate)
05/06/2023
05/23/2024
visitseaquest.com
Eagle, ID
100 - 200
Related Companies
The job skills required for Guest Services Manager (FT) include Guest Service, Customer Service, Planning, Communicates Effectively, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Manager (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Manager (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Manager (FT) positions, which can be used as a reference in future career path planning. As a Guest Services Manager (FT), it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Manager (FT). You can explore the career advancement for a Guest Services Manager (FT) below and select your interested title to get hiring information.
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